RETURNS


All returns must have prior authorization from our customer service department and be in a resalable condition before returning. No unauthorized returns will be accepted. Credit will be given at the original billing price. Merchandise returns must be shipped pre-paid freight and will be subject to a 20% restocking charge. Special order and drop-shipped items are not returnable, except for defects. We will gladly replace any defective items at no cost to you. No returns will be allowed after 30 days.

DAMAGES

Damaged Product - If a carton arrives damaged it is the CUSTOMER'S RESPONSIBILITY TO REFUSE / DO NOT ACCEPT DELIVERY AND HAVE FED EX RETURN DAMAGED CARTON TO SHIPPER.
Or if you are not sure that the product in the carton is damaged, you must have your Fed EX delivery person make a note AT THE TIME OF DELIVERY that the carton is damaged, condition of contents unknown. The carton should be opened IMMEDIATELY and contents inspected for damage. Should damage be discovered please have your Fed Ex driver pick up and return damaged product to us along with original packaging.
Thank you for your cooperation in this matter. 


SHORTAGES & OVERAGES


Any errors or shortages in shipment must be reported within five (5) days of receipt of goods. If any errors are detected, please contact customer service immediately after all merchandise has been unpacked and checked in. Of course, we would greatly appreciate your reporting any overages.